Managed Services

At Riela Tech we provide a diverse range of managed services to assist you with your working efficiency and security, whether this be in the home or at the office. We maximise performance and create a hassle-free experience for business owners, their visitors and staff.

Hosted Remote Desktop Service:

Our hosted remote desktop solution allows authorised users to access your company applications remotely. Users can then utilise resources on that host system as if they were sitting in front of it. Remote desktop access can be customised for multiple device types and specific roles or tasks. Remote desktop solutions can help your business address the challenge of users’ desire for “anytime, anywhere, any device” access and maximise user productivity.

The software on the server manages the connections to corporate IT resources and to remote users, and we support the highest levels of encryption to keep connections secure. With 100% of workstreams performed on RDS the business is encompassed by the enhanced security and resilience of the hosted environment.

Hosted Exchange mailboxes:

Our expert team will migrate you from your current provider, with personalised support at each step of the process. Riela’s full range of services includes; shared mailboxes, distribution groups, security groups, unlimited secondary addresses and domain names, drastically reduced spam and malicious email, storage quota management, granular access permissions on corporate mailboxes, shared calendars and contacts, and much more. Taken with our endpoint management, our solution boasts 6 layers of malware checks from 5 different vendors before the malicious email can reach your inbox and infect your operating system.

File Synchronisation (syncSafe):

Synchronise your file structure across multiple devices and locations with our syncSafe system, and share files with 3rd parties via a password protected and time-limited links. Hosted in our datacentre, your files are double encrypted at source and encrypted in transit.

File Synchronisation – fully managed security:

For further peace of mind, Riela can roll-out syncSafe to every endpoint and ensure each one complies to a minimum security standard:

  • Using Microsoft’s BitLocker feature, sensitive data can be kept encrypted and private even when a laptop is lost or stolen.
  • Our endpoint security and management suite ensures the data is as safe both whilst in transit and at rest on the workstation.
  • For complete data security, we configure the connection from workstation to the syncSafe servers ourselves, so your syncSafe user accounts can never be connected to an unmanaged machine. This gives you 100% control of every location holding your files.

Private Backup as a Service:

Back up your remote environments with unique encryption keys specific to you, held in Escrow if required. So secure even we cannot read your backed up data!
Security:
Using the industry recognised ESET security suite we can automatically monitor files, applications and traffic across your network and infrastructure.
Integration into our central endpoint monitoring systems generates alerts and notification tickets to our CRM. This can be deployed by Group policy, with the automatic install for new devices which saves you time when taking on a new employee.

Microsoft Software:

We are Microsoft Partners and Service Providers.
We provide all Microsoft licensing, applications, and operating systems on a monthly subscription basis.

Endpoint Security and Management:

An endpoint can be a computer, server or mobile device. We will install agents on each endpoint that provide remote information on system performance and logs. Malware protection software will swiftly and securely clean any unwanted or malicious files without bothering the user, and the software integrates with our own central service desk system, allowing real-time alerting to our Security Operation Centre (SOC), raising an alarm either to our SOC engineers, or directly to the client so that any unusual activity or suspected malware can be addressed. There is a vast array of monitoring systems included, such as patch status, disk space, uptime, and many more. The software also reports on suspicious or new software that has been installed, which is often be an early indication of malicious activity.
NB: Endpoint Security can be taken in isolation, or in conjunction with the more comprehensive Endpoint Management software.

Endpoint Managed Service:

Although the software is a great way to keep an endpoint secure and monitored for problems, and often the software will simply fix issues as they arise, for those issues that remain, receiving the alert alone does not resolve the problem. Our managed service means a dedicated team of qualified engineers are on hand to react to any alerts, fix issues remotely where possible without disrupting the user, and where necessary, allow easy remote access for our engineers to assist the users. We take this a step further by proactively analysing the activity on endpoints in order to identify trends. This is important because a targeted attack may well persist until a weakness is found. By analysing unusual activity, our support staff can proactively determine if an Advanced Persistent Threat (APT) is attacking the system.

ITIL Helpdesk

Our highly qualified helpdesk staff can fix issues on your servers desktops and laptops whilst (and often before) they happen. Often, these managed services can be provided without needing to interrupt you from your working day. We are available 8am-5:30pm by phone or email to assist in any way.

SAÎD

Cyber Security Engineer & Incident Response Lead

Saîd is a Cyber Engineer & Incident Response Lead in the Security Operations Centre team.  Saîd brings his vast wealth of technical knowledge of security technologies to analyse and respond to security threats.  After 13 years experience in Cybersecurity, focusing on Identity & Access Management, PKI, Incident Response and SIEM, Saîd is instrumental in helping formulate our strategic approach.

Saîd has a Master’s degree in Computer Engineering and specializes in Information Security with certifications in CEH, CCSK, and Splunk.

Joseph Ikhalia

Cyber Security Engineer & Threat Management Lead

Joseph is a Cyber Security Engineer and Risk lead in the security operations centre team. Joseph is responsible for internal audit and cyber risk management, vulnerability assessment, threat hunting and penetration testing to provide effective oversight of internal and client risk postures.

Joseph brings 8 years’ experience in risk & cybersecurity research, focusing on web-based technologies, security awareness innovation, malware threats, reverse engineering and systems audit.

With a PhD in Computer Science and a penchant for security innovation, Joseph specialises in threat detection using an avalanche of industry tools, techniques and methodologies to efficiently mitigate known and emerging threats facing our high valued clients.

christian goelz

Director

Christian is involved across the Riela family of companies with particular attention to the technology businesses, Cyber and Tech.

Christian gained a postgraduate Master in Finance degree at the University of Neuchatel, Switzerland and completed his MBA at the University of Chicago Booth School of Business.

Before joining us, Christian worked for six years at Argosy Capital, an Isle of Man-based private equity and venture capital business focusing on early-stage growth businesses. At Argosy, he focused on managing investment companies, research and financial analysis and served as a director on several boards.

ROBERT TOBIN

Riela Group Managing Director

Robert Tobin is the Managing Director of the Riela Group of Companies and is responsible in overseeing our business operations, our people and driving excellence in all we do.

Rob brings over 25 years’ of successful leadership and entrepreneurial experience across a range of industries including Family Office, corporate services, construction engineering, Superyachts, cyber security and information technology development to our Group, and to our customers.

In the past 15 years Rob has gained a prominent reputation within the Superyacht industry for his passion, integrity, innovation and achievements to date.

“Being part of an awesome, capable and forward thinking team that have a shared passion for Superyachts, people and the environment is the highlight of my career and puts a smile on my face and a spring in my step everyday”.

Email: rob@riela-group.com

Telephone: +44 1624605650

Peter Astell Burt

Director

Peter is an experienced technology consultant with a demonstrated history of working in the IT and cyber security industry.  Skilled in Search Engine Optimization (SEO), IT Strategy, Start-ups, Regulations, and Online Gaming. Strong consulting professional with a DPhil focused in Natural Sciences from ChristChurch, Oxford.

Tim Bliss

Managing Director

Tim Bliss is the Managing Director of Riela Tech since the company foundation in 2015 and a Riela Cyber Director. Tim brings over 20 years’ of successful leadership experience across a range of industries including finance and banking, software development, and manufacturing, as well as cyber security and information technology. Prior to forming the company he led the technology for Manx Financial Group PLC, where he was instrumental in business systems transformation.

“It is our hugely capable team of experts that drives our business – it is fantastic and rewarding to be able to use technology, intelligence, and great customer service to help make our clients’ business and staff progressively more efficient resilient and secure”

Email: tim@riela-tech.com

Phone: +44 7624 469677

Andrew Clucas

Network Engineer

Andy is a qualified Network Engineer with in-depth knowledge of architecting, implementing and supporting networking solutions in the SMB, Enterprise and Service Provider environments.

He has over 20 years of experience working across multiple vendor operating systems, including Cisco, Juniper, Linux and Microsoft, and has also been responsible for implementing a variety of large scale network services deployments, taking projects from design to rollout and support.

Andy also has experience of deploying and migrating a range of virtualisation technologies including VMWare, Hyper-V and KVM based systems.

Luke dawood

Infrastructure Engineer

Luke is an Infrastructure Engineer for the Riela Group with over 7 years of experience providing infrastructure support and solutions.

He currently holds his BSc in Computer Science, Microsoft Azure Administrator, Comptia A+, and Comptia N+ qualifications.

Most of his experience has been gained by working for Managed Service Providers that provide full IT support and solutions to companies ranging from small to large enterprises.

He is extremely passionate about technology and excellent customer service delivery, ensuring he is always kept up to date with the latest technologies and providing the best solutions to clients.

Josh Kingett

Technical Sales & Support

Josh is a Cyber Security Engineer specialising in Technical Sales and Support. Josh builds trust into each client relationship by working closely with business functions to deliver professionally tailored solutions for our clients from sales through to production and after care.

Having spent 4 years as an Officer Cadet in the British Army, Josh has had a great opportunity to develop his interpersonal and management skills to the highest standard possible. Josh is an avid public speaker and presents material regularly across different industries through seminars and online hosted events.

With an extensive competitive background in eSports and eGaming, both as a sponsored player and coach, Josh has been at the forefront of evolving technology, security and mitigation. It is this sort of experience that enables Josh to help facilitate the growth of Riela Cyber, alongside a highly qualified team of Cyber Security professionals.

Email: josh@riela-tech.com

Marc Dorey

Infrastructure & Managed Services Lead

Marc is our Group’s Infrastructure and Managed Services lead with over 18 years’ experience in delivering infrastructure projects across multiple industry verticals and international jurisdictions.  From projects in Aerospace and Engineering through to Banking and Insurance, from Europe, China, Africa and Australia.

This experience is matched with a varied list of certifications from leading industry vendors such as Hp, Cisco, Microsoft, Ruckus, CompTIA and more.  As a qualified technical trainer Marc is comfortably able to take complicated technical concepts and deliver them in simplistic terms to key decision makers and end users alike.

Most of Marc’s experience has been gained working for managed service providers, both large and niche and as such is able to take real world experience and blend it with industry standards to help align our service delivery with our clients values and processes.

Alexandria halsall

Junior Marketing Executive

As Junior Marketing Executive, Alex is responsible for all marketing duties spanning the Riela Group.

Alex joined the Riela Group in August 2020, shortly after graduating with a Psychology degree from Nottingham Trent University.

With past work experience in content marketing, event management and web design, Alex is able to apply her creative and analytical skills into the Riela strategy.

Email: alex@riela-group.com

Telephone: +44 7706 806443

Matthew Roberts

Group Head of Sales

As the Head of Group Sales at the Riela family of companies, Matthew leads the company’s sales strategy, execution, and growth.

Matthew has a successful record building trusted client relationship and delivering upon set expectations. An accomplished sales leader, he delivers a sales process that provides clients with the information and support they need to make the right decisions for their organisations and their constituents.

Matthew has significant experience within the maritime industry having previously worked across various sectors including insurance, security, satellite communications and managed IT. Matthew’s most recent experience encompasses almost 5 years spent with the leading satellite communications and managed IT provider in the maritime industry, focusing on their superyacht clientele.

Email: matthew@riela-group.com

Telephone: +44 7425 314973

Carey Cooper

Cyber Security Engineer & Security Operations Lead

Carey is the Cyber Security Operations team lead at the Riela Group of Companies.

He has a wealth of infrastructure and cyber security experience across the medical, financial, retail, and telecom sectors.  In addition he has a strong entrepreneurial spirit which is an asset in bridging the divide between technical and business.

Carey also holds numerous certifications in Microsoft, Cisco, Linux and the Cyber Security Disciplines.  He has a passion for anything related to technology.

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